Privacy Policy

1. Who We Are

Hairspring is a watch repair and servicing workshop located at 73 Sri Chan Road, Nai Muang, Muang, Khon Kaen 40000, Thailand. We are the data controller for the personal information described in this policy. For questions about this policy, write to [email protected].

2. Information We Collect

We collect personal information only when you choose to share it with us, and only what is needed for the purposes described here.

• Contact details — your name, email address, and phone number, provided through our enquiry form or when you contact us directly.
• Service information — details about the watch you bring to us, including notes on its condition and any work you request.
• Communication records — correspondence between you and Hairspring regarding enquiries or ongoing work.
• Website usage data — anonymised analytics data collected via cookies, such as pages visited and approximate location by region. No personally identifying information is attached to analytics data.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries and communicate about service appointments.
• To carry out and document watch repair or servicing work you have requested.
• To maintain a record of services performed, which helps us provide consistent care on future visits.
• To improve the website and understand how visitors use it, using anonymised analytics.
• To comply with applicable legal obligations.

We do not use your information for unsolicited marketing. If we send you any communication beyond responding to your enquiry, it will be because you have asked us to, and you may ask us to stop at any time.

4. Legal Basis for Processing

We process your personal information on the following grounds:

• Contract performance — processing necessary to carry out the repair or service you have requested.
• Legitimate interest — maintaining service records and improving our workshop practices.
• Consent — for optional cookies such as analytics and marketing. You may withdraw consent at any time through our cookie settings.
• Legal obligation — where we are required to retain records under applicable Thai law.

5. Data Retention

We retain contact and service records for up to five years from the date of your last interaction with us. This period allows us to assist you with future enquiries about work we have performed. Anonymised analytics data is retained for up to 26 months before being deleted. If you ask us to delete your information earlier, we will do so unless we are required by law to keep it.

6. Data Sharing

We do not sell, rent, or trade personal information. We may share it only in the following circumstances:

• Service providers — third-party tools we use to operate the website, such as analytics platforms. These providers are bound by confidentiality agreements and may only use data as instructed by us.
• Legal requirements — where we are compelled to disclose information by law, court order, or regulatory authority.
• Business continuity — in the event of a transfer of ownership of the workshop, personal data may be transferred as part of the business assets, subject to the same privacy protections.

7. Cookies

Our website uses cookies to help it function and to understand how visitors use it. Essential cookies are necessary for the site to work. Analytics and preference cookies are optional and only set with your consent. You can manage your preferences at any time via our Cookie Policy page.

8. Data Security

We take reasonable steps to protect personal information from unauthorised access, use, or disclosure. These include secure hosting with encrypted connections (HTTPS), restricted access to records containing personal information, and regular review of our data handling practices. In the event of a data breach that may affect you, we will notify you promptly in accordance with applicable law.

9. Your Rights

You have the following rights regarding your personal information:

• Access — you may request a copy of the personal information we hold about you.
• Correction — you may ask us to correct inaccurate or incomplete information.
• Deletion — you may ask us to delete your personal information, subject to any legal retention requirements.
• Portability — you may ask us to provide your data in a structured, machine-readable format.
• Objection — you may object to processing based on our legitimate interest.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of earlier processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe we have received information from a minor, please contact us and we will remove it promptly.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies before sharing any personal information with them.

12. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services following any changes indicates your acceptance of the updated policy.