Why Hairspring
The difference is in how we work, not just what we do.
Most watch servicing is invisible — you hand over a piece and get it back. At Hairspring, everything is documented, costed, and agreed. You see the work, not just the result.
Back to HomeAt a Glance
What You Get with Hairspring
Written Quote Before Work Begins
No work is started until the cost is agreed in writing. You know exactly what you are paying before a tool is picked up.
Photographic Work Record
Overhaul jobs are photographed at each stage. The record travels with the watch — a permanent account of the care it received.
Timing Measured Before and After
We record timing rate on a machine before service and again after. The improvement is documented and shared with you.
Options Discussed, Not Assumed
We do not assume what a customer wants. Strap options, refinishing decisions, and repair choices are all walked through with you first.
Secure, Logged Custody
Every piece in our workshop is logged and stored securely when not on the bench. You can ask about its status at any time.
Local Workshop, Personal Contact
We are in Khon Kaen, reachable by phone, walkable from the city centre. You speak with the people who actually do the work.
Expertise
Qualified Hands on Every Job
Hairspring's watchmaker trained formally in mechanical horology and has worked across a wide range of calibre types — from inexpensive but reliable Japanese automatics through to older Swiss pocket movements. The knowledge to recognise what a given movement needs, and what it does not, comes from years of hands-on work.
- Formal horology training
- Experience across mechanical and quartz calibres
- Familiar with vintage and modern movements
- Honest about work beyond our scope
Years of bench work
12+
years of active watchmaking and repair experience in the Hairspring workshop.
Tools in regular use
- Timing machine for rate measurement
- Watchmaker's loupe and microscope
- Ultrasonic cleaning bath
- Manufacturer-grade lubricants
- Precision case tools for opening and closing
Process & Tools
The Right Equipment, Used Correctly
Good results in watchmaking come from correct tools used with patience — not from shortcuts or rushing. We use an ultrasonic bath for cleaning, a timing machine for measuring rate, and proper lubrication at specified quantities. Each step follows a documented sequence.
Customer Experience
Clear at Every Stage
From the first conversation through to collection, we try to remove uncertainty. You are told what was found, what was done, and what the outcome is — without needing to chase us for information.
- Written condition report at intake
- Scope and cost confirmed before starting
- Contact if anything unexpected is found
- Full written summary on completion
Customer satisfaction
96%
of customers rate their experience as satisfactory or very satisfactory in our annual review.
Pricing approach
- Fixed service prices published on our solutions page
- Overhaul work costed in stages before each stage begins
- No minimum spend or mandatory upsells
- We will say if a repair is not worth the cost
Value & Pricing
Transparent from the Start
Our service prices are published. Overhaul pricing is costed in stages, agreed at each step. We do not build in hidden margins or surprise charges. If a watch is not worth the cost of repair, we will say so plainly rather than charge for work that does not make sense.
Results
Work That Lasts
A well-executed service extends the useful life of a mechanical watch by five to ten years in normal conditions. The measurements we take before and after demonstrate the improvement in timing accuracy, and the work is done to a standard that holds.
- Timing improvement documented and shared
- Service intervals appropriate to the movement
- Post-service advice on care and wear
Pieces serviced to date
800+
watches have passed through the Hairspring workshop for service, overhaul, or repair since opening.
How We Compare
Hairspring vs Typical Watch Repair
| Feature | Typical Providers | Hairspring |
|---|---|---|
| Written condition report at intake | ||
| Price agreed before work starts | ||
| Timing measured before and after service | ||
| Photographic documentation of overhaul | ||
| Strap options discussed before fitting | ||
| Contact if additional work is needed | ||
| Direct access to the person who did the work |
What Makes Us Different
Things You Will Not Find Everywhere
Permanent Service Record for Keepsake Pieces
Our full overhaul service produces a written and photographic document that becomes part of the watch's history. It travels with the piece and remains available to whoever holds it in future.
No Work Without Agreement
Nothing is done to a watch without the owner's explicit agreement — not a strap change, not additional cleaning, not a part replacement. This is a firm rule, not an aspiration.
Conservative Refinishing by Default
We do not polish away character. Refinishing is offered and discussed but never assumed. A watch that has worn naturally over years carries that history in its surface, and we respect that.
Present in Khon Kaen
We are not a nationwide chain with a Khon Kaen drop-off point. We are a workshop on Sri Chan Road. Your watch does not travel anywhere unexpected, and you can visit at any time during working hours.
Milestones
A Record Worth Noting
12+
Years in operation
800+
Pieces serviced
96%
Satisfaction rate
3
Service tiers offered
Thai Horology Practitioners Network
Member since 2018 — a professional body for independent watchmakers across Thailand.
Khon Kaen Business Excellence
Recognised by the Khon Kaen Chamber of Commerce for consistent service quality, 2023.
Advanced Mechanical Horology
Lead watchmaker holds formal qualification in mechanical horology from an accredited programme.
See the difference for yourself.
Bring a watch in for assessment — there is no charge to look, and no obligation to proceed. We are straightforward about what we find and what the options are.
Request a Quote